Managed support

You know your business. We know technology.

You can feel safe in the knowledge that we have a whole team of talented engineers who can step in if required.

We are constantly sharing knowledge and information about issues and problems that our customers face and making sure that all engineers are aware of particular customer needs and strategies. This broad awareness plus accurate system documentation ensures that you are never 100% dependent on any one member of our team.

The helpdesk team is comprised of qualified technical personnel able to quickly diagnose problems with any element of your network. A response from the helpdesk team is typically provided within 60 minutes of the call being logged where a call cannot be taken by an engineer immediately. If the helpdesk team are unable to resolve the issue, the call will be escalated to the next level of support.

Managed

Having someone to call on as your IT expert is handy. Having the IT expert in your business is priceless. Our Managed IT service is unique because we don't just take over what you have, we make sure it's delivering for your business. We can tailor a package of services to suit any budget or requirement you have.

Prepaid

Take control of you support costs and receive huge savings by paying for your service in advance. We have packages starting from a little as 20 hours. As a Prepaid support customer you'll receive priority support as well as have a dedicated primary consultant to call on for advice.

Reactive

Need help right now? In the majority of cases we solve issues remotely without the need for a site visit. This saves you time and money. We use the best technologies available for remote access whether for server or end-user desktop access.In the event of it not being possible or appropriate to resolve a problem remotely we will escalate the incident to a site visit.